Real Work, Real Respect & Real Money

If you thrive in a work hard, play hard environment, want to be respected & rewarded for your hard work and dedication… Then we should talk. What do you have to lose?

Ready to Join Our Team?

Operations Support Specialist

Overhead Door Company

Operations Support Specialist - Direct Hire

Mishawaka, IN, $21-23/hr

Are you passionate about optimizing processes, ensuring smooth workflows, and contributing to the overall efficiency of an organization? We are seeking a dedicated Operational Support Specialist to join our dynamic team. In this role, you will be a key player in enhancing operational excellence by providing crucial support, streamlining procedures, and collaborating with cross-functional teams. Your attention to detail, problem-solving skills, and proactive mindset will be instrumental in maintaining a high level of operational effectiveness.

Key Responsibilities:

• Process Optimization: 

• Collaborate with various departments to identify inefficiencies and streamline operational processes. Recommend and implement improvements to enhance productivity and reduce bottlenecks.

• Documentation: 

• Create and maintain clear and comprehensive process documentation, standard operating procedures (SOPs), and guidelines. Ensure that information is up-to-date and easily accessible to all relevant teams.

• Cross-Functional Collaboration: 

• Act as a liaison between different teams, fostering effective communication and coordination. Facilitate information exchange to ensure smooth execution of tasks and projects.

• Problem Resolution: 

• Address operational challenges promptly by investigating root causes and implementing corrective actions. Escalate complex issues to appropriate stakeholders and follow through to resolution.

• Quality Control: 

• Monitor and assess product to maintain high standards of quality and accuracy.

• Office Supply Control: 

• Preparing and completing office supply orders for delivery or pickup according to schedule. Receiving and processing office supply products. 

• Purchase consumable items like screws, drill bits, and other hardware necessary for day-to-day operations.

• Ensure these items are in stock and readily available.

• Continuous Improvement: 

• Participate in cross-functional improvement initiatives and projects. Proactively seek feedback from team members and stakeholders to identify areas for enhancement.

• Manufacturer Coordination: 

• Process customer orders and place them with our manufacturer.

• Send order acknowledgments to both our customer and internal teams.

• Monitor the status of orders and communicate delays or issues promptly.

• Work closely with our manufacturer to ensure orders are processed and shipped on time.

• Act as the liaison between the manufacturing team and our largest customer to facilitate effective communication and order accuracy.


• Proven experience in customer service, operational support, process optimization, or related roles.

• Strong analytical skills and the ability to interpret data to drive decisions.

• Proficiency in documentation and creating clear and concise SOPs.

• Excellent communication and interpersonal skills for effective collaboration.

• Problem-solving mindset with the ability to handle challenges proactively.

• Detail-oriented and highly organized with a commitment to accuracy.

• Familiarity with project management and process improvement methodologies is a plus.

As an Operations Support Specialist, you'll play a pivotal role in shaping the efficiency and effectiveness of our operations. If you're a proactive problem solver, adept at fostering collaboration, and excited about contributing to continuous improvement, we invite you to apply and be a driving force behind our operational success.


  • Holiday Pay
  • Vacation Pay
  • Health Insurance
  • 401K Benefits



Working at The Overhead Door Company of South Bend

Hear firsthand from current employees what they enjoy most about being part of our team.

Great Team

Work-Life Balance

Skill Up

Consistent Work