Operations Support Specialist

Overhead Door Company

Operations Support Specialist - Direct Hire

Mishawaka, IN, $21-23/hr

Are you passionate about optimizing processes, ensuring smooth workflows, and contributing to the overall efficiency of an organization? We are seeking a dedicated Operational Support Specialist to join our dynamic team. In this role, you will be a key player in enhancing operational excellence by providing crucial support, streamlining procedures, and collaborating with cross-functional teams. Your attention to detail, problem-solving skills, and proactive mindset will be instrumental in maintaining a high level of operational effectiveness.

Key Responsibilities:

• Process Optimization: 

• Collaborate with various departments to identify inefficiencies and streamline operational processes. Recommend and implement improvements to enhance productivity and reduce bottlenecks.

• Documentation: 

• Create and maintain clear and comprehensive process documentation, standard operating procedures (SOPs), and guidelines. Ensure that information is up-to-date and easily accessible to all relevant teams.

• Cross-Functional Collaboration: 

• Act as a liaison between different teams, fostering effective communication and coordination. Facilitate information exchange to ensure smooth execution of tasks and projects.

• Problem Resolution: 

• Address operational challenges promptly by investigating root causes and implementing corrective actions. Escalate complex issues to appropriate stakeholders and follow through to resolution.

• Quality Control: 

• Monitor and assess product to maintain high standards of quality and accuracy.

• Office Supply Control: 

• Preparing and completing office supply orders for delivery or pickup according to schedule. Receiving and processing office supply products. 

• Purchase consumable items like screws, drill bits, and other hardware necessary for day-to-day operations.

• Ensure these items are in stock and readily available.

• Continuous Improvement: 

• Participate in cross-functional improvement initiatives and projects. Proactively seek feedback from team members and stakeholders to identify areas for enhancement.

• Manufacturer Coordination: 

• Process customer orders and place them with our manufacturer.

• Send order acknowledgments to both our customer and internal teams.

• Monitor the status of orders and communicate delays or issues promptly.

• Work closely with our manufacturer to ensure orders are processed and shipped on time.

• Act as the liaison between the manufacturing team and our largest customer to facilitate effective communication and order accuracy.

Qualifications:

• Proven experience in customer service, operational support, process optimization, or related roles.

• Strong analytical skills and the ability to interpret data to drive decisions.

• Proficiency in documentation and creating clear and concise SOPs.

• Excellent communication and interpersonal skills for effective collaboration.

• Problem-solving mindset with the ability to handle challenges proactively.

• Detail-oriented and highly organized with a commitment to accuracy.

• Familiarity with project management and process improvement methodologies is a plus.

As an Operations Support Specialist, you'll play a pivotal role in shaping the efficiency and effectiveness of our operations. If you're a proactive problem solver, adept at fostering collaboration, and excited about contributing to continuous improvement, we invite you to apply and be a driving force behind our operational success.

Benefits:

• Holiday Pay
• Vacation Pay
• Health Insurance
• 401K Benefits